1. General Information

The controller of personal data collected through the website www.verticalsurfaceprint.co.uk is:

• Trading Name: Vertical Surface Print
• Data Controller: Mark Holmes
• Registered Business Address: 261 Ben Lane, Sheffield, S6 4SE
• E-mail: info@verticalsurfaceprint.co.uk
• Phone: 0114 4000264
• Location of Services: Sheffield, South Yorkshire, UK

2. Purposes and Legal Basis for Processing

We process your personal data for the following purposes:

• Handling inquiries and quotes – based on your explicit consent expressed by filling out and sending the contact form or quote form (Art. 6(1)(a) UK GDPR).
• Pre-contractual measures – to provide you with a tailored technical offer for wall printing services at your request (Art. 6(1)(b) UK GDPR).
• Legitimate interests – for archiving correspondence, quality control, and potential defense against legal claims (Art. 6(1)(f) UK GDPR).

3. Categories of Data Collected

Depending on the form you use on our website, we process the following categories of data:

• Contact and Identification Data: Full Name, Email Address, and Phone Number.
• Project and Technical Details: Wall dimensions (width and height), project type/requirements, location of the service, and any details provided in the message or subject fields.
• Files and Attachments: Graphic files or photos of walls uploaded through our forms.

  Important note: By uploading materials containing images of third parties or properties, you declare that you have obtained all necessary consents to share these materials for visualization or service performance purposes.

4. Data Hosting (IONOS)

Our website, database forms, and emails are hosted by IONOS. Your personal data is stored securely on servers managed by IONOS. They maintain strict organizational and technical security measures to protect your information from unauthorized access or disclosure.

5. Data Retention Period

• Data from general inquiries and quote requests is kept for the duration of the communication and for a maximum of 6 months after the last contact if no contract is signed.
• In the case of project realization, client data and related invoices will be stored for a period required by UK tax and accounting laws (usually 6 years).

6. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

• The right to access your personal data and request copies of it.
• The right to rectify any inaccurate or incomplete information.
• The right to erasure (“the right to be forgotten”) under certain conditions.
• The right to restrict or object to the processing of your data.
• The right to lodge a complaint with the UK supervisory authority – the Information Commissioner’s Office (ICO) (www.ico.org.uk).

7. Cookies Policy

Our website uses essential cookies to ensure proper technical functionality:

• Technical Cookies: These are strictly necessary to provide the core services of the website, such as managing your user session, ensuring platform security, and handling secure form and file submissions.
• No Marketing Tracking: This website does not deploy marketing, profiling, or behavioral tracking pixels (such as Google Analytics or Meta Pixel). Your navigation on this site remains private.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at: info@verticalsurfaceprint.co.uk